Wholesale
Interested in featuring Zen & Bloom products in your retail store?
We are always thrilled to have our products featured in retail spaces. Our goal is to build lasting relationships with each of our stores and welcome input and feedback regarding our goods and services. As we continue to grow and build our brand, we recognize the importance of our retailers and value the significance of their contribution to our success. We are committed to producing high quality, natural skincare products that will complement a variety of retailers. We aim to build lifelong relationships with our retailers and are committed to delivering only the highest quality products and the highest quality service.
To be considered as a stockist please complete our wholesale application form and we'll be in touch with 2-5 business days.
Pre-orders
If your order contains pre-ordered items, your order will be shipped in full when the pre-ordered items become available. If you would like to split your order, please note that additional shipping charges will apply. Please email sales@zenandbloom.com if you would like to split your order.
Back Orders
Occasionally certain products may be out of stock and if this is the case we will back order them, or refund them. Once an item is back in stock, we will ship it out immediately, at no extra cost, unless directed otherwise.
Display & Packaging
All Zen & Bloom products must be displayed and sold in their original packaging. Boxed sets and packs may not be broken up and sold as individual products. Failure to comply may result in account termination. If you are selling Zen & Bloom products online, credit must be given to Zen & Bloom in the product description. Please let us know if you have any questions regarding our packaging.
Ordering & Payment
The minimum order requirement for wholesale pricing is 25 items
Orders can be made by email, online via our wholesale websites
Email: sales@zenandbloom.com
Payment for orders are required to be made before your order can be processed and shipped. Please note that orders placed via email will be invoiced via PayPal and a 2.5% surcharge will be applied. Please note: we do not accept checks.
All orders are charged at the time of purchase. Currently we do not offer Net 30 terms.
Terms
Retailers must agree to our Terms for approval and we reserve the right to discontinue sales to stores who fail to comply.
Cancellations, Returns and Exchanges
We ask that any cancellations or changes to your order be communicated via email address sales@zenandbloom.com within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and it its original packaging.
Shipping
All orders are shipped from West Palm Beach, Florida. Unless other arrangements have been made, orders ship via courier. Please let us know if you'd like to request special shipping arrangements or if you'd like us to use your shipping account number. Any duties or customs fees incurred are the responsibility of the retailer. Invoices are sent via email at the time of shipment. Shipping costs are charged at the time of order and will be included on your final invoice.
Turnaround Time
We endeavor to make sure that all our products listed on our website are in stock and the pricing is up to date and correct. Our standard turnaround time for wholesale orders is between 3-7 business days depending on availability and receiving payment authorization for a purchase. In the event that an ordered item is not in stock or we are unable to fulfill your order, we will let you know as soon as possible a revised turnaround time. Otherwise, we could offer an agreeable alternative item, or a full refund if necessary.
Have additional questions not addressed here? Please email us at sales@zenandbloom.com